Shipping Policy

Shipping Policy

1. Introduction

This Shipping Policy outlines our procedures and terms for shipping products purchased from Imtisal Traders Ltd. at https://imtisaltradersltd.com/. By placing an order with us, you agree to the terms outlined below.

2. Contact Information

If you have any questions about our shipping policy or your order, please contact us at:

  • Trade Name: Imtisal Traders Ltd.
  • Address: OFFICE 332, 85 DUNSTALL HILL WOLVERHAMPTON UNITED KINGDOM WV6 0SR
  • Email: info@imtisaltradersltd.com
  • Phone: +447411545306
  • Business Hours: 9:00 am to 4:00 pm (EST)
  • Support: 24/7 on Live Chat & WhatsApp

3. Order Processing Time

All orders are processed and prepared for shipping within [e.g., 1-3 business days] of receiving payment. Please note that we do not process orders on weekends or public holidays.

4. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer a variety of shipping options to meet your needs.

  • Standard Shipping:
    • Estimated Delivery: [e.g., 5-7 business days]
    • Cost: [e.g., £5.00]
  • Express Shipping:
    • Estimated Delivery: [e.g., 2-3 business days]
    • Cost: [e.g., £15.00]

Note: Delivery times are estimates and may vary due to factors outside of our control, such as carrier delays or customs procedures. We will provide a tracking number for your order so you can monitor its progress.

5. Free Shipping

We offer free standard shipping on all orders over [e.g., £99].

6. International Shipping

We offer international shipping to [list of countries or regions, e.g., the United States, Canada, and the European Union]. International shipping rates and delivery times will be calculated at checkout based on your location.

  • Customs, Duties, and Taxes: Please be aware that you are responsible for any customs duties, taxes, or fees applied to your order by your country’s customs office. These charges are not included in the shipping cost and are the sole responsibility of the customer.

7. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has been shipped. The tracking number will be active within [e.g., 24 hours].

8. Damages

If you receive a damaged or incorrect item, please contact us immediately at info@imtisaltradersltd.com. We will work with you to resolve the issue as quickly as possible. Please refer to our Refund and Returns Policy for more information.

9. Lost or Stolen Packages

Imtisal Traders Ltd. is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.