Refund and Returns Policy

Our Guarantee

At Imtisal Traders Ltd., your satisfaction is our top priority. We offer a 100% money-back guarantee on all our products. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange.

Returns

You have up to [e.g., 30 days] from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original receipt or proof of purchase.

How to Initiate a Return

To start a return, please contact our customer support team at info@imtisaltradersltd.com. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item back to us.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [e.g., 5-7 business days].

Exchanges

If you would like to exchange an item, please contact us to check for availability. If the item is available, we will guide you through the exchange process.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or a full refund, and we will cover all associated shipping costs.

Contact Us

If you have any questions regarding our Refund and Returns Policy, please contact us using the details below:

• Trade Name: Imtisal Traders Ltd.
• Address: OFFICE 332, 85 DUNSTALL HILL WOLVERHAMPTON UNITED KINGDOM WV6 0SR
• Email: info@imtisaltradersltd.com
• Phone: +447411545306
• Business Hours: 9:00 am to 4:00 pm (EST)
• Support: 24/7 on Live Chat & WhatsApp