Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
1. General Questions
Q: What is Imtisal Traders Ltd.? A: Imtisal Traders Ltd. is an online retail store offering a wide variety of products across multiple categories, including fashion, electronics, home & garden, sports, and more. Our mission is to provide a seamless and enjoyable shopping experience with high-quality products and excellent customer service.
Q: How can I contact customer support? A: You can reach our customer support team via:
- Email: info@imtisaltradersltd.com
- Phone: +447411545306
- Live Chat & WhatsApp: 24/7 Support is available.
- Business Hours: 9:00 am to 4:00 pm (EST)
Q: Where are you located? A: Our business address is: OFFICE 332, 85 DUNSTALL HILL WOLVERHAMPTON UNITED KINGDOM WV6 0SR.
2. Orders & Payments
Q: How can I place an order? A: Simply browse our website, add the desired items to your cart, and proceed to checkout. You will be prompted to enter your shipping and payment information to complete your purchase.
Q: What payment methods do you accept? A: We accept a variety of payment methods, including [e.g., Visa, MasterCard, American Express, PayPal, etc.].
Q: Is my payment information secure? A: Yes, we take security seriously. All payment information is processed through secure gateways, and we do not store your credit card details on our servers.
Q: How do I cancel my order? A: You may cancel your order at any time before it has been shipped. Please contact us immediately to request a cancellation. Once an order has been shipped, it cannot be canceled.
3. Shipping & Delivery
Q: What are your shipping options and rates? A: Shipping rates and estimated delivery times are calculated at checkout based on your location and selected shipping method. We offer both standard and express shipping options.
Q: Do you offer free shipping? A: Yes, we offer free standard shipping on all orders over [e.g., £99].
Q: Do you ship internationally? A: Yes, we offer international shipping to select countries. International shipping rates and times will be calculated at checkout. Please note that you are responsible for any customs duties, taxes, or fees in your country.
Q: How can I track my order? A: Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package’s progress. The tracking number will be active within [e.g., 24 hours].
Q: What if my package is lost or stolen? A: Imtisal Traders Ltd. is not responsible for lost or stolen packages confirmed to have been delivered to the address provided. However, we will provide you with all the tracking information to help you investigate with the shipping carrier.
4. Returns & Refunds
Q: What is your return policy? A: We offer a 100% money-back guarantee. If you are not satisfied with your purchase, you can return it within [e.g., 30 days] of delivery. The item must be unused, in its original condition and packaging.
Q: How do I start a return? A: To initiate a return, please contact our customer support team at info@imtisaltradersltd.com. We will provide you with a Return Merchandise Authorization (RMA) number and instructions.
Q: When will I receive my refund? A: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and a credit will automatically be applied to your original method of payment within [e.g., 5-7 business days].
Q: What if I receive a damaged or incorrect item? A: If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or a full refund and will cover all associated shipping costs.